Monday, December 5, 2011

Working With Your Credit Manager

"...Anyone who has ever worked in a restaurant has experienced the natural – and necessary – tension that exists between servers and cooks: The former wants to keep all customers fed, and fed well, in a reasonable amount of time. The latter will often attest that preparing anything of quality takes time, and if the customer wants the food to be any good, they’re going to have to wait.

There is also a necessary, natural tension between salespeople and credit managers: The salesperson’s goal is to – obviously – make sales, often leaning toward flexibility in order to persuade the customer to sign on the dotted line. Credit managers, then, are often viewed as killjoys: With all of their upfront terms and demands for references and background checks, it sometimes seems – to salespeople at least – that they’re not interested in the company’s growth at all..."